Help Center
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Lotto betting involves placing a wager on the outcome of a lottery game. You’ll select the game you wish to play, choose your numbers, and pay a set price for your bet, but you won’t actually receive a physical ticket. Instead, you are wagering that the numbers you choose for the lotto will come up in the official draw.
After the draw is held, your entry will be checked against the official results and if you match enough of the numbers drawn to win a prize on the game, you’ll be paid out, just like if you had gone to the shop to buy a ticket.
To find out more about how betting on lottos works at Jackpot.com, visit the Lotto Betting page.
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We take our duty of customer care very seriously. As we are licensed and regulated by the Malta Gaming Authority, we are obligated to ensure that all our players who win prizes are paid promptly and in full. All prizes won by players on jackpot.com will be paid as if you were redeeming a winning ticket in a shop, and we will endeavour to get your winnings to you as soon as possible.
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You cannot create a lottery betting syndicate on Jackpot.com – that is, you cannot use your account on this site to bet on lottos as part of a group. You can purchase entries on your own for upcoming draws.
While syndicate betting is not available for our customers, there’s nothing to stop you from sharing the wealth with your nearest and dearest if you do win big!
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Jackpot.com does not buy official tickets for any of the lotteries available through our betting service. When you bet on lottos through our site, you are placing a wager on the possible outcome of a specific draw for a particular lottery game. To that end, no tickets are ever purchased by Jackpot.com.
To find out more about how lotto betting works on our site, visit the Lotto Betting page.
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Betting on a lotto game is playing the game in a conventional way. You’ll choose the game you’d like to play, select your numbers (or have them generated for you via the Quick Pick option), and pay for your wager. Once that’s done, all you have to do is sit back and wait for the results to come in to see if you’ve won a prize. You don’t even have to worry about buying a ticket!
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If you win the jackpot, you will need to get in touch with our Customer Support team to arrange for receipt of your winnings, as the payment method for your prize will differ from the process for smaller windfalls. You can get in touch by phone, email or live chat by visiting the Contact Us page.
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Yes. When you bet on a lottery and place your order, a copy of the order can be found in the Transactions section of your account. You’ll be able to check your lotto numbers and find other details about your order.
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Of course! Jackpot.com offers subscriptions for lotto betting so that you never have to worry about missing out on a big draw. The subscription service allows you to set up a continuous bet. Choose your desired lottery, pick your numbers and select the number of weeks you’d like to subscribe for and we’ll automatically place your bet in every draw during the period you choose.
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After picking your lucky numbers and selecting the ‘Subscribe’ box, you can choose how long you would like your subscription to last for, 2, 4, 8, 26 or 52 weeks. At the end of this period, your subscription will automatically be renewed. You can modify your numbers or cancel your subscription at any point providing it is at least 24 hours before the draw. All changes can be made with our 24/7 support team via e-mail, phone or chat.
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You will be billed for your subscription at the time of purchase. So, for example, if you decide to subscribe for a 6-week period, you will be charged immediately for 6 weeks’ worth of draws. This payment is nonrefundable.
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The latest lottery results for all the games offered on Jackpot.com can be found on their respective pages. Just simply click on the lottery you wish to find the results for and select the results tab located near the top of the page. Here you will be able to find the results from the last 180 days.
Alternatively, the results for all available lotteries can be found here:
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Jackpot alerts are a free method to stay on top of your favourite lotteries and a great way to make sure you don’t miss out. To sign up for jackpot email alerts, just go to the Alerts section in your account and select the games for which you’d like to receive notifications.
You can stop your current jackpot alerts by unticking these selections if you change your mind.
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Lottery result alerts are a free method to make sure you don’t miss the results from your favourite lottery ever again. To sign up for these alerts, go to the Alerts section of your account and select the lotteries for which you would like to receive alerts. If you change your mind, you can simply unselect these games and the lottery result alerts will stop.
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Text message alerts are a free way to find out if you have won a lottery prize without having to check the results yourself. To set up text message alerts, first make sure your mobile phone is registered with the site by adding it to the Personal Details section of your account. Once this has been done, go to the alerts section and select the ‘text message alerts’ box. You will then receive a mobile notification every time your syndicate wins a prize!
Text message alerts can be stopped at any time by unticking the relevant box.
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All you need to do to start playing is Sign In to the site with your email address. Once that’s finished, you can choose which lottery game you’d like to enter and pay for your entries. It’s that simple!
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The individual pages for all available lotteries contain the information you need on how to play the games featured on Jackpot.com, and you can visit these pages from the links below. You will find details of when the draws take place, what prizes are on offer and the odds of winning in each of the prize tiers.
If you have any queries about how jackpot.com operates then head over to the About us section of the help area. If this is not sufficient then feel free to contact customer support.
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There are some countries we are not allowed to operate in because of rules and restrictions in those countries. Please see the list of these restricted countries below:
Australia
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
France (Martinique, Guadeloupe, French Southern Territories, French Guiana, French Polynesia)
Greenland
Hong Kong
Israel
Italy
Malaysia
Romania
Singapore
Spain
Turkey
USA*
*including: US Virgin Islands; Puerto Rico; Guam; American Samoa; Northern Marina Islands; and US Minor Outlying Islands
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To choose or update you language then please select from the options located at the top right of the web page
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Your username does not need to correspond to your actual name and is only needed to sign in. If you wish to change your username, you will have to open a new account and use a different bank card and email address. Your username needs to be between 6 and 10 characters and should not include the symbols : = < > or have more than one period (.) in a row.
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You can change your password in the Personal Details section of your account by updating your selection and saving the changes. Just bear in mind that your password needs to be between 6 and 10 characters.
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Visit Notifications to set or change your account mailing preferences. Just check the boxes to receive activity emails and important updates. You can also register to receive free text message notifications to let you know if you won.
PLEASE NOTE: If you decide not to receive activity emails you will not receive winning notifications, emails confirming you have played or updates about your account activity.
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Payment methods cannot be registered to multiple accounts for security reasons. If Jackpot.com’s system finds that your credit card has already been registered to another account on the site, it will bring up an error message. Please contact customer support for additional assistance.
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When you sign in, the Transactions page will display a complete record of your deposits, withdrawals, wins, one-time entries and subscriptions, to help your monitor your own activity.
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Your account may have been locked or blocked because we are legally obliged by the Malta Gaming Authority to carry out checks to ensure all your sign-up information is correct. For example, we must ensure you are over 18 and thus legally allowed to wager, but there are also other checks we need to make.
You will have been contacted by operations@jackpot.com who will have requested some documents from you. If you could kindly reply to that email with the correct documents then your account will be unlocked. While it is blocked, we are not allowed to let money leave your account, but any active entries you have will still go on and any winnings on those entries will still be credited to your account.
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You can close your account by visiting the Account Status section of your account details. Here you can choose to suspend your account for a certain period of time, or if you would like close your account completely then please contact our Support Team.
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If you find that you cannot close your account, it may be that a lottery has yet to take place for which you have bought entries, there are winnings pending to your account or you still have money in your account which can be withdrawn. If you wish to cash out money, you can go to My Account and select Withdraw. For more information, contact customer support.
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An automated email will tell you if you have won one or more prizes in a lottery draw. The details are also available to view in your lottery account and you can choose whether to withdraw the money or use the funds to pay for future entries.
You can find the latest winning numbers from individual lotteries on the Results pages for each lottery soon after the draws take place, checking them against the numbers you have played.
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Jackpot is the name given to the top prize in a lottery. You will usually have to match all of the main numbers drawn to receive a lottery’s jackpot.
The jackpots, and other large prizes, of some lotteries are taxed within the country in which they are played, with various governments withholding a percentage of cash prizes above a certain level. The country you are playing in and your personal circumstances can change your tax responsibilities, so it is best to check for yourself should you win.
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Non-jackpot prizes are often referred to as secondary winnings. They can be worth anything from a few pounds to a seven-figure sum depending on which lottery you play and how many numbers you match.
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Lottery winnings are paid directly into your player account, after which you can withdraw them into your bank account if you wish. However, you can also pay for future entries using the balance in your player account rather than making another payment from your chosen deposit method.
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Taxation on lottery winning is highly variable depending on where you are playing the lottery from and your own personal circumstances. It is therefore better for you to check for yourself with a financial expert to get some real advice.
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If you play through Jackpot.com and you win a jackpot, you will not be able to claim the prize anonymously, as you may be asked to take part in marketing activities promoting news of your win. However, no identifying details will be released without your permission.
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If you win a large lottery prize, you may be asked to take part in marketing activities to promote news of your win, but no personal information will be exposed unless you give your consent to do so.
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All prizes will be paid into your account at the earliest possible time. Once the winnings have been deposited in your account, you can then withdraw the funds or use them to spend on future entries.
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If you win a top prize, you will be notified by our Customer Support team after your entries have been checked against the official results.
You may be asked to take part in marketing activities to promote the news of your win. Please see the help page on what will happen to your personal details after a win to find out more about the process.
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The CVV (Card Verification Value) is an extra code printed on bank cards which acts as an extra measure to combat fraud. For Visa, MasterCard and Diners Club International, the CVV is the final three digits of the number printed on the signature strip on the back of the card. For American Express, the CVV is a four-digit number which appears on the front of the card. Visit Payment Details if you need to update or correct your CVV number.
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Once you have confirmed your purchase online, the order cannot be cancelled for logistical reasons. Jackpot.com employees receive order forms whenever a purchase is submitted and are continuously processing entries throughout the day to make sure customers receive an efficient and reliable service.
If you have a query regarding a purchase or believe that there has been an error, please contact customer support.
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Jackpot.com currently accepts Visa and Mastercard along with Skrill and NETeller accounts as valid payment methods, along with the following alternative payment methods:
Abaqoos
Astro
Pboleto
DineroMail
EPS
Epay.bg
Euteller
Giropay
Halcash
Lobanet
Multibanco
Moneta
Neosurf
Poli
Polinz
Przelewy
Sofort
Sporopay
Teleingreso
TicketSurf
Todito Cash
Trustpay
Usemybank
WebMoney
Yandexmoney
eKonto
iDeal
We will also soon be allowing bank transfers as a valid way to fund your playing account
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Jackpot.com currently accepts pounds sterling (GBP) and Euro. Your payment method will be charged in one of the supported currencies.
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Please follow the instructions in the error message you received if you are informed that your preferred payment method cannot be used. You can also contact customer support for further assistance.
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A SWIFT code is the unique identification code of a particular bank and consists of 8-11 numbers and/or letters. The International Bank Account Number (IBAN) is used to make or receive international payments and is used alongside the SWIFT code in Europe and in various countries around the world.
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If you’d like to withdraw your winnings to your bank account, you can visit the Withdrawal section in your account and follow the instructions on the page to complete your transaction. You can withdraw €5 minimum, and up to €1,000 automatically. If your share of any winnings exceeds this amount, you will need to contact Jackpot.com to arrange for the collection of your prize.
If you experience any issues or want to make a specific withdrawal request, please contact customer Support.
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You may withdraw to the payment method of your choice, including Visa, Mastercard, Neteller and Skirll, along with many other independent payment methods you can find when doing your withdrawal.
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All withdrawal requests must be processed and approved by our accounting department before being paid out. We aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our customer support team will contact you directly.
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If your withdrawal request has been refused, you will receive an email from our customer support team explaining why the request has not been granted. Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is bigger than allowed.
If you have any questions about why a withdrawal was refused, please contact customer Support
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Once your withdrawal request has been approved, it may take up to 72 hours for funds to appear in your account if you have used a credit card or an eWallet.
If you have not received your funds within this timeframe, please contact customer Support for assistance.
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You cannot win a lottery without participating or buying a ticket, so if you receive a letter, email, phone call or message saying you have won a lottery you haven’t entered then it is almost certainly a scam. If there is any doubt about whether the correspondence you have received is a scam, then it is best not to respond.
It is important to remember that Jackpot.com will only send you emails about winning a prize for draws in which you have purchased syndicate shares.
If you have any questions about a letter, email, phone call or message you have received, then do not hesitate to contact us for further assistance.
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The most common sign of a lottery scam is receiving a letter, email, phone call or text message saying you have won a prize in a lottery that you have not entered. You cannot win a lottery that you did not participate in or buy a ticket for, so these forms of correspondence are definitely scams and you should not respond to them.
Some of the letters, emails, phone calls or text messages you may receive might identify you as a winner that was selected at random via your email address or telephone number, and that you must contact them in order to claim your prize. They will often ask you to include bank details to release the “winnings”. These are likely malicious attempts to gain access to your financial information or charge you a premium rate to call a blank number, so do not follow their instructions and contact your local official lottery provider if you are in any doubt about what to do.
Some scam letters might request that you pay a “processing fee”, after which the funds will be paid to you. Under no circumstances should you respond to them or make any payments to them. You will never be asked to pay a fee to receive prizes from any legitimate lottery you have entered.
You will also often see that scam notifications will often use the words ‘legal’ or ‘legitimate’ to try and lure you into the false sense of security that they are genuine, when in fact they are not.
If you are ever unsure about whether a letter, email, phone call or text message you received is a scam, you should always contact the relevant lottery provider directly through their official website, or you can contact us, as we may be able to be of assistance in finding the proper channels for you to report the scam to the authorities in your area.
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If you have received a suspicious letter, email, phone call or other message, do not engage in any form of contact with the sender. It is best to ignore the correspondence by deleting it or throwing it away. You should never respond with personal or financial information of any kind.
You may wish to contact the official lottery provider in your area to alert them to the scam in your area so that they can take appropriate action.
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It may be that you have selected not to receive activity emails. Visit the Notifications section to update your settings and you should receive an email confirmation. You can also check your account on the site in the Transactions section. If emails are sent to your spam/junk mail, you can confirm Jackpot.com as a safe sender in your email settings.
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Jackpot.com’s customer service agents are available by telephone, live chat and email from 9.00 to 21.00 GMT (9.00am to 9.00pm). Please see the Support page for full contact details.
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Jackpot.com will endeavour to respond to all email enquiries as quickly as possible, and will be in touch within 24 hours. The support team can also be contacted via telephone and live chat from 9.00 to 21.00 GMT (9.00am to 9.00pm).
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Jackpot.com is compatible with all operating systems *.It is recommended that the following browsers are used:
- Internet Explorer 8 and up.
- Google Chrome **
- Mozilla Firefox **
If you have a problem or need further assistance, please contact support.
*For Mac users and those browsing with Safari and Opera, it may be that some features are not fully functional.
**Please make sure you are using a recent version of these browsers.
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You can visit the Personal Details to update your account preferences.
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You can visit the Personal Details section of your account if there is any information which is incorrect or which you need to change.
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Jackpot.com will regularly send out emails to players with important information regarding their accounts and winnings, as well as updates about promotions and big jackpots. This makes it easy for players to see whether they have won prizes and work out which games they want to enter, so it is recommended that users add Jackpot.com to their list of safe senders.
If any of Jackpot.com’s emails find their way into your spam or junk mail, you just need to select the email and add the site to your list of safe senders.
Follow the step-by-step guide below, or contact Customer Support for more information.
Gmail
1. Open any email message from Jackpot.com.
2. Click arrow pointing down (next to "reply") and click "Add Jackpot.com to your Contacts List".
Yahoo! Mail
1. Open any email message from Jackpot.com.
2. Click "Add to contacts" (next to Jackpot.com) and in the pop-up, fill out additional info if needed.
3. Click Save to finish.
Outlook 2007
1. Right-click on a Jackpot.com email.
2. Click on "Junk E-mail".
3. "Add Sender to Safe Senders List" to finish.
Outlook 2010 and Outlook 2013
1. Click on the tab "Home" > Junk > Junk E-mail Options > Safe Senders > Add.
2. Enter Jackpot.com and as well as any additional information you might like to add and click OK to finish.
Windows Live/Hotmail
1. Open a Jackpot.com email.
2. Click on "Add to contacts" (next to Jackpot.com) to finish.
Mail.ru
1. Create a folder called "Jackpot.com".
2. Add a new filter > In the "From" box, enter support@Jackpot.com.
If you want to unsubscribe from these emails, you can change your settings in the Notification Preferences section of your account. However, you will need to log into your account to check your winnings and access any other news about your account.
Our professional Customer Experience Team is available via Live Chat between 6:00 GMT and 22:00 GMT.
Phone
You can call our Customer Experience Team between 6:00 GMT and 22:00 GMT at: +441515414507
Email our Customer Experience Team at support@jackpot.com with any question, feedback or suggestion you may have, and we will reply within 24 hours.
Contact us via WhatsApp Messenger for a quick and easy chat service.