Welcome to the Jackpot.com Help Center!
Here you’ll find answers to the most common questions about online lottery games, placing ticket orders, claiming prizes, subscriptions, account settings, and more. Whether you're new or returning, we’re here to help you every step of the way.
Want to try your luck now? Order Official Lottery Tickets on Jackpot.com
Jackpot.com provides its customers with a legal online ticket purchasing experience in accordance with the legal requirements and directives of the lottery commission in each authorized state.
Jackpot.com provides a safe and secure platform for you to order your lottery tickets. Every order is followed with an email, containing your order information wherein you will be able to see a picture of your physical ticket as well.
At the moment Jackpot.com is only available in the state of Texas, Ohio, New York, New Jersey, Massachusetts, Arkansas, and Colorado.
You must be at least 18 years old in order to place ticket orders with Jackpot.com (21+ in AZ).
Your location has to be verified as per state lottery regulations. Jackpot.com has to confirm that you are physically within a state where Jackpot.com is available, prior to purchasing any tickets, adding funds to your account or making withdrawals.
Jackpot.com collects a 15% convenience fee on funds deposited. Jackpot.com does not charge any fees on ticket orders or winnings.
Jackpot.com does not offer the option to participate in second chance drawings at this time.
Unfortunately, not at the moment as Jackpot.com is not available in every state, however we’ll be happy to inform you once Jackpot.com becomes available in your state.
Ordering a ticket through Jackpot.com is easy. You’ll choose the state lottery game you’d like to enter, select your numbers (or have them generated for you via the Quick Pick option), and pay for your ticket. Once that’s done, all you have to do is sit back and wait for the results to come in to see if you’ve won a prize. You don’t even have to worry about issues such as losing your ticket, all of your orders are stored electronically and you can check a scan of your tickets at any time!
We take our duty of customer care very seriously, and we are obligated to ensure that all our players who win prizes are paid promptly and in full.
All winnings below (and including) $599 will be credited directly to your account, just as if you had claimed the winning ticket at a local retailer. All winning tickets in amounts greater than (and including) $600, will be transferred to you, so that you can personally claim the prize at your local lottery claim center.
CONGRATULATIONS! We are so excited that you won a prize!
We have several convenient options for you to retrieve your physical lottery ticket:
You can coordinate with our customer service team to make an appointment to pick up your ticket. Or you can choose to have us schedule a delivery of your winning ticket to your home address (at your own expense and risk).
If you win less than $600 your winnings will automatically be credited to your Jackpot.com account and there is no need to retrieve your winning ticket.
Some winning tickets may be ineligible for delivery and must be picked up in person.
Yes, all tickets ordered through Jackpot.com are the official tickets offered by state lottery services in the USA.
Our lottery courier service purchases on your behalf, scans, and uploads official tickets to your account. Jackpot.com is an online lottery ticket purchasing service. We have a network of local offices around the US and our agents go out and physically purchase official lottery tickets on your behalf.
Yes. When you order a lottery ticket, a copy of the order can be found in the Transactions section of your account. You’ll be able to check your lotto numbers and find other details about your order.
The individual pages for all available lottery games contain the information you need on how to participate in the games featured on Jackpot.com, and you can visit these pages from the links below. You will find details of when the draws take place, what prizes are on offer and the odds of winning in each of the prize tiers.
Powerball FAQ
Mega Millions FAQ
Lotto Texas FAQ
Texas Two Step FAQ
Texas All or Nothing FAQ
Rolling Cash 5 FAQ
Lucky for Life FAQ
New York Lotto FAQ
Cash4life FAQ
Pick 3 Texas FAQ
Pick 3 Ohio FAQ
Pick 10 FAQ
Numbers FAQ
Lucky for Life MA FAQ
Mass Cash FAQ
Megabucks FAQ
Arkansas Lotto FAQ
Natural State Jackpot FAQ
Lucky for Life AR FAQ
Daily 4 Texas FAQ
Pick 4 Ohio FAQ
Win 4 New York FAQ
Cash 3 Arkansas FAQ
Cash 4 Arkansas FAQ
Cash4Life New Jersey FAQ
Pick 3 New Jersey FAQ
Pick 4 New Jersey FAQ
A multi-draw allows you to order a number of tickets in advance for a specific period of time and for a specific lottery game, making sure you never miss a draw. Your favorite numbers will be selected upon making a multi-draw order, but you can then change your numbers at any time in your account.
Multi-draw is not available in New York.
It is simple! Once you have chosen your lottery and selected your lucky numbers or any random numbers all you need to do is choose the ‘Multi-Draw’ option before clicking ‘Add to Cart’. Once done you just need to click on the “Pay Now” button to confirm your multi-draw order.
If you decide to close your account with an active multi-draw, you will need to contact our Customer Experience Team who will duly inform you and provide you with the date of the final entry of the draw.
Once the last active draw has elapsed, if there’s any winnings it will be added to your balance account and refunded along with your actual balance within 72 hours as of the end of the last active draw, in accordance with our Terms and Conditions.
If you decide to take a temporary pause to your account with an active multi-draw, your multi-draw shall continue till the last active draw has ended.
If there is any balance in your player account on the day of taking a temporary pause, we will refund the outstanding balance along with any potential winnings you may gain through this last active draw within 72 hours of the day your last active draw has ended in accordance with our Terms and Conditions.
Jackpot.com alerts are a free method to stay on top of your favorite lottery games and a great way to make sure you don’t miss the result from your favorite lottery game ever again. To sign up for these alerts or change your account notification preferences, just follow the below steps:
- Go to “My Account” section in the top right corner.
- Click the “Account Details” tab.
- Head to the “Notification” section.
- Choose the way you would like to receive Jackpot.com’s alerts.
- And click on “Save” to confirm.
If you change your mind, you can simply unselect these notifications and the lottery result alerts will stop.
PLEASE NOTE: If you decide not to receive activity emails you will not receive winning notifications, emails confirming you have ordered or updates about your account activity.
Text message alerts are a free way to find out if you have won a lottery prize without having to check the results yourself. To set up text message alerts, go to the Notification section and select the ‘SMS” box. You will then receive a mobile notification every time you win a prize! The SMS or text message alerts can be stopped at any time by unticking the relevant box.
The latest lottery results for all the games offered on Jackpot.com can be found on their respective pages. Just simply click on the lottery game you wish to find the results for and select the results tab located near the top of the page. Here you will be able to find the results from the last 30 days.
Alternatively, the results for all available lottery games can be found here.
Jackpot.com will regularly send out emails to players with important information regarding their accounts and winnings, as well as updates about promotions and big jackpots. This makes it easy for players to see whether they have won prizes and work out which games they want to enter, so it is recommended that users add Jackpot.com to their list of safe senders.
If any of Jackpot.com’s emails find their way into your spam or junk mail, you just need to select the email and add the website to your list of safe senders.
Follow the step-by-step guide below, or contact Customer Support for more information.
Gmail
1. Open any email message from Jackpot.com.
2. Click the arrow pointing down (next to "reply") and click "Add Jackpot.com to your Contacts List".
Yahoo! Mail
1. Open any email message from Jackpot.com.
2. Click "Add to contacts" (next to Jackpot.com) and in the pop-up, fill out additional info if needed.
3. Click Save to finish.
Outlook 2007
1. Right-click on a Jackpot.com email.
2. Click on "Junk E-mail".
3. "Add Sender to Safe Senders List" to finish.
Outlook 2010 and Outlook 2013
1. Click on the tab "Home" > Junk > Junk E-mail Options > Safe Senders > Add.
2. Enter Jackpot.com and as well as any additional information you might like to add and click OK to finish.
Windows Live/Hotmail
1. Open a Jackpot.com email.
2. Click on "Add to contacts" (next to Jackpot.com) to finish.
All you need to do to start is Sign In to the website with your email address and password. Once you have logged into your account, you can choose your favorite Lottery game and order a ticket. Once you have made your choice it’s as simple as clicking on your lottery and pay for your entries or make a deposit and pick the game you wish.
We are required to verify your identity, age, and address, as part of the licensing conditions set by the state and federal regulations.
By verifying your details, you are confirming that you are at least 18 years old (21+ in AZ) depending on the state and the legal age enforced there, that you are who you say you are, and that the address we hold for you is your correct address. This allows us to remove any restrictions applied to your account.
The following documents can help us verify your identity, date of birth and address.
1. Documents for verifying your Identify and Date of Birth
You can also verify your identity and date of birth by sending us one of the following documents:
• National Passport
• Identity Card
• Driving License
• Social Security Number/Card
2. Documents for verifying your Address.
You can also verify your address by sending us one of the following:
• Utility Bill such as Water, Electricity, Gas, Internet and/or Land Line Phone bill (issued within the last 3 month)
• Bank Statement (issued within the last 3 month)
• Tax bill
PLEASE NOTE: that the details on the document must match your account details. And please ensure that all details, including your name, surname, date of birth, and the address line, are visible on the document.
Upload the document images to your computer using either a scanner, digital camera or take a photo on your mobile device, ensuring that the required details are clear and legible.
You can always send all documents to our Customer Experience Team by email to help@jackpot.com.
While certain types of documents can be verified within a few minutes, others may take longer. We aim to complete verification within 24 hours, but during busy periods this could take up to 72 hours. In any case, our Customer Experience Team will send you a confirmation email when your account has been successfully verified.
Jackpot.com offers their services to players in:
Texas
Ohio
New York
New Jersey
Massachusetts
Arkansas
Colorado
You can visit the Personal Details page to update your account preferences.
Please note that for some of your Personal Details you will not be able to update them yourself. In this event we kindly invite you to contact our Customer Experience Team by email to help@jackpot.com.
When you sign in, the Transactions page will display a complete record of your deposits, withdrawals, wins, one-time entries and subscriptions, to help you monitor your own activity.
Your account may have been blocked because we are legally obliged by state and federal regulations to carry out checks to ensure all your sign-up information is correct. For example, we must ensure you are over 18 (21+ in AZ) and thus legally allowed to wager, but there are also other checks we need to make.
You will have been contacted by our Customer Experience Team who will have requested some documents from you. Kindly reply to that email with the correct documents, then your account will be unlocked. While it is blocked, we are not allowed to let money leave your account, but any active entries you have will still go on and any winnings on those entries will still be credited to your account.
Although we love having you around, if you think you need a time out you can always choose between a “Temporarily pause” or a “Suspend Access”:
Temporarily pause: This “Temporary Suspension” is a short break which gives you the option of suspending your access to your Jackpot.com account for a predefined period, ranging from 24 hours up to 1 month. During the selected period, you will not be able to log into your account nor carry out any transaction on Jackpot.com. After the period has elapsed, the “Temporarily pause” shall be automatically removed, and you will be able to access your Jackpot.com account and carry out any transactions exactly from where you left it.
Or,
Suspend Access: This option is a longer break which allows you to suspend your access to your Jackpot.com account for a predefined period, ranging from three (3) months up to lifetime. If you chose the Suspend Access option, your account shall be suspended for a minimum period of three (3) months. During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.com. After the expiry of your Suspend Access period, you will need to contact our Customer Experience Team to request the removal of your Suspend Access and reopening of your Jackpot.com account, which shall be effective after 24 hours.
You can configure these options by visiting the Responsible Gambling section of your account.
If you require help in taking a break, contact our Customer Experience Team who will gladly assist you through the process by email to help@jackpot.com.
You can choose to completely close your account by visiting the Account Details section of your account as follows:
- Go to “My Account” section in the top right corner.
- Click the “Account Details” tab.
- Head to the “Account Closure” section.
- Click on the “Close My Account” button and on the “Confirm” button in the popup window.
Please note that you will only be able to close your account if:
- Your account has been completely verified by us.
- If your actual balance account is $0.
If you fulfil both above conditions, you will be able to request the closure of your account which shall be executed within 7 days. If you change your mind and decide not to close your account please contact our Customer Experience Team by email to help@jackpot.com before the 7 days have elapsed.
You can reopen your account by sending a request to our Customer Experience team by email to help@jackpot.com.
To choose or update your language, please select from the options located at the right side of the website footer.
Jackpot.com does not take any of your winnings, however keep in mind that winnings amounting to (and including) $599 will be directly credited to your account balance and we shall deliver the physical ticket to you in the event of a big win ($600 or more) so that you can claim it directly from the State Lottery.
All prizes (up to $599) will be paid directly into your player account at the earliest possible time. Once the winnings have been deposited in your player account, you can then withdraw them into your bank account if you wish or use them to spend on future ticket orders rather than making another payment from your chosen deposit method.
If you win a top prize or Jackpot, you will be notified by our Customer Experience team after your tickets have been checked against the official results.
You will need to get in touch with our Customer Experience Team Support to arrange for receipt of your ticket, as the payment method for your prize will differ from the process for smaller windfalls. You can get in touch with our Customer Experience Team by email to help@jackpot.com.
You may be asked to take part in marketing activities to promote the news of your win. Please see the FAQ page on “Can I claim my jackpot prize anonymously or do I have to expose my personal details if I win?” to find out more about the process.
An automated email will tell you if you have won one or more prizes in a lottery draw. The details are also available to view in your lottery account and you can choose whether to withdraw the money or use the funds to pay for future tickets.
You can find the latest winning numbers from individual lottery games on the Results pages for each lottery soon after the draws take place, checking them against the numbers you have chose.
Jackpot is the name given to the top prize in a lottery game. You will usually have to match all of the main numbers drawn to receive a lottery’s jackpot.
The jackpots, and other large prizes, of some lottery games are taxed within the state in which they are played, with various governments withholding a percentage of cash prizes above a certain level. Therefore, taxation on lottery winning is highly variable depending on where you are playing the lottery from and your own personal circumstances. It is therefore better for you to check for yourself with a financial expert to get some real advice should you win.
Non-jackpot prizes are often referred to as secondary winnings. They can be worth anything from a few dollars to a seven-figure sum depending on which lottery you play and how many numbers you match.
If you order tickets through Jackpot.com and you win a jackpot, you will be able to claim the prize anonymously*. However, if you win a large lottery prize, you may be asked to take part in marketing activities to promote news of your win, but no personal information will be exposed and/or released without your permission.
* Keep in mind that this may not always be possible depending on your State’s current lottery rules and regulations.
Jackpot.com accepts Visa, Mastercard, and Discover credit and debit cards, ACH (through VIP Preferred), PayPal, and Skrill. Please note, that some methods are only allowed in certain states.
Jackpot.com currently accepts United States dollar ($/USD) only.
Please follow the instructions in the error message you received if you are informed that your preferred payment method cannot be used.
Alternatively, you can always contact our Customer Experience Team by email to help@jackpot.com for further assistance.
A SWIFT code is the unique identification code of a particular bank and consists of 8-11 numbers and/or letters. The International Bank Account Number (IBAN) is used to make or receive international payments and is used alongside with the SWIFT code in the US and in various countries around the world.
The CVV (Card Verification Value) is an extra code printed on bank cards which acts as an extra measure to combat fraud. For Visa, MasterCard and Diners Club International, the CVV is the final three digits of the number printed on the signature strip on the back of the card. For American Express, the CVV is a four-digit number which appears on the front of the card.
Once you have confirmed your order online, the order cannot be cancelled for logistical reasons. Jackpot.com employees receive order forms whenever your order is submitted and are continuously processing entries throughout the day to make sure customers receive an efficient and reliable service.
If you have a query regarding an order or believe that there has been an error, please contact our Customer Experience Team by email to help@jackpot.com for further assistance.
Payment methods cannot be registered to multiple accounts for security reasons. If Jackpot.com’s system finds that your debit card has already been registered to another account on the site, it will bring up an error message. Please contact customer support for additional assistance.
Making a deposit at Jackpot.com could not be easier, simply follow the instructions below:
- Log into your Jackpot.com account.
- Click the “My Balance” button in the right top of the home page or go to ""Account Dashboard” section.
- Once on the Dashboard page, click the “Deposit” button.
- Now, choose a payment method from the options you have available and the amount of your deposit.
- Complete the form with your details within the required fields.
- Finally, click the Deposit button to complete the transaction.
A list of our deposit methods may be found here.
If you require help in making a deposit, contact our Customer Experience Team who will gladly assist you through the process by email at help@jackpot.com.
• Debit and Credit cards - Jackpot.com will allow users to deposit via debit card and credit card where allowed from Visa, Mastercard and Discover. AMEX is not currently supported. TX only supports debit cards
• VIP Preferred - This an ACH solution a customer can enroll in or use their existing VIP Preferred enrollment
At Jackpot.com you never run the risk of spending more money than you wish by setting yourself a Deposit Limit. Set a maximum Deposit Limit so that no matter what happens or how much fun you are having, you will never deposit more money than you can afford.
You may set your Deposit Limit by visiting the "Play Responsibly" section of your account as follows:
- Go to the “Play Responsibly” page and head to the “Deposit Limit” section.
- Insert the deposit limit amount you wish in the “New Limit” section.
- Click on the “Save” button, and your Deposit Limit shall be set.
Example: if you set a daily deposit limit of $100, you deposit $50 and then the same day another $40, you will only have $10 left before your daily limit has been reached. Once you deposit the $10 your daily deposit limit shall be reached, and you will not be able to further deposit during that day.
You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove your limits, this will come into effect 24 hours after the previous deposit limit has ended and after you have contacted our Customer Experience Team to confirm your request.
Note: All deposit limit increases or removals will be effective subject to our Customer Experience Team approval.
If you have any questions and/or require help setting your Deposit Limit, do not hesitate in contacting our Customer Experience Team who will gladly assist you through the process by email to help@jackpot.com.
Usually, a deposit is processed instantly to your Jackpot.com account. In certain unusual cases, your deposit could take up to 24 hours to process.
Once a deposit is submitted, a transaction confirmation will be sent to you via email. If the deposit is not approved, you will also receive a timely email notification from Jackpot.com. Should the funds not be credited to your player account within the specified timeframe, please check your email “Inbox” (including your “Trash/Junk Mail” folder). If no message is received please contact our Customer Experience Team immediately, by email to help@jackpot.com.
If your card deposits are not being approved, please try another card. Alternatively, we accept deposits via many other payment methods. Should you require assistance in depositing, please contact our Customer Experience Team by email to help@jackpot.com.
Please send us a proof of the transaction (from the payment method provider) to: help@jackpot.com. Upon receipt we will be able to track your transaction in our system and identify if there was any type of error.
If you would like to withdraw your winnings to your bank account, you can press the “Withdraw” button in the My Account section and follow the instructions on the page to complete your transaction. You can withdraw $5 minimum, and up to $1,000 automatically. If you wish to withdraw more than this amount, then you will need to request separate withdrawals each of which will be subject to a minimum amount of $5 and a maximum amount of $1,000.
You request a Withdrawal as follows:
- Go to the “Account Dashboard” page and click on the “Withdrawal” button.
- Select the amount of your withdrawal and a payment method from the options you have available.
- Complete the form with your details within the required fields.
- Finally, click on the Withdraw button to complete the transaction.
If you experience any issues or want to make a specific withdrawal request, please contact our Customer Experience Team by email to help@jackpot.com.
You can visit the Banking Page to find all available payment methods you may use to Withdraw on Jackpot.com.
All withdrawal requests must be processed and approved by our compliance department before being paid out. We aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our Customer Experience Team will contact you directly.
If your withdrawal request has been refused, you will receive an email from our Customer Experience Team explaining why the request has not been accepted. Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is bigger than allowed.
If you have any questions about why a withdrawal was refused, please contact our Customer Experience Team by email to help@jackpot.com.
Once your withdrawal request has been approved, it may take up to 72 hours for funds to appear in your account if you have used a credit card or an eWallet.
If you have not received your funds within this timeframe, please contact our Customer Experience Team by email to help@jackpot.com.
You cannot win a lottery game without participating or ordering a ticket, so if you receive a letter, email, phone call or message saying you have won a lottery you haven’t entered then it is almost certainly a scam. If there is any doubt about whether the correspondence you have received is a scam, then it is best not to respond.
If you have any questions about a letter, email, phone call or message you have received, then do not hesitate to contact our Customer Experience Team by email to help@jackpot.com for further assistance.
The most common sign of a lottery scam is receiving a letter, email, phone call or text message saying you have won a prize in a lottery game that you have not entered. You cannot win a lottery game that you did not participate in or order a ticket for, so these forms of correspondence are scams and you should not respond to them.
Some of the letters, emails, phone calls or text messages you may receive might identify you as a winner that was selected at random via your email address or telephone number, and that you must contact them in order to claim your prize. They will often ask you to include bank details to release the “winnings”. These are likely malicious attempts to gain access to your financial information or charge you a premium rate to call a blank number, so do not follow their instructions and contact your local official lottery provider if you are in any doubt about what to do.
Some scam letters might request that you pay a “processing fee”, after which the funds will be paid to you. Under no circumstances should you respond to them or make any payments to them. You will never be asked to pay a fee to receive prizes from any legitimate lottery you have entered.
You will also often see that scam notifications will often use the words ‘legal’ or ‘legitimate’ to try and lure you into the false sense of security that they are genuine, when in fact they are not.
If you are unsure about whether a letter, email, phone call or text message you received is a scam, you should always contact the relevant lottery provider directly through their official website, or you can contact our Customer Experience Team as we may be able to be of assistance in finding the proper channels for you to report the scam to the authorities in your area.
If you have received a suspicious letter, email, phone call or other message, do not engage in any form of contact with the sender. It is best to ignore the correspondence by deleting it or throwing it away. You should never respond with personal or financial information of any kind.
You may wish to contact the official lottery provider in your area to alert them to the scam in your area so that they can take appropriate action.
The Google Play store now permits lottery apps in select locations. However, if you are located in Texas, Ohio, Massachusetts, Arkansas or Colorado, you must download directly from our Jackpot.com website to order lottery tickets.
Please follow the instructions below to order tickets in Texas, Ohio, Massachusetts, Arkansas or Colorado and a few selected locations.
1. Uninstall the Jackpot.com app from your mobile device.
2. Download the Jackpot.apk file by tapping here.
3. Once the download is complete, tap downloaded file (Jackpot.apk) to install.
4. Start using Jackpot.com on your device!
Additional help:
• After opening the downloaded file, you may receive a security message. Tap 'Settings’ and turn on ‘Allow from this source’ or 'Unknown source'.
• If not returned to app installation automatically, tap ‘Back’ to complete installation and start ordering tickets!
It may be that you have selected not to receive activity emails. Visit the Notifications section to update your settings and you should receive an email confirmation. You can also check your account on the site in the Transactions section. If emails are sent to your spam/junk mail, you can confirm Jackpot.com as a safe sender in your email settings.
Jackpot.com’s Customer Experience Agents are available by email. Please see the Contact us page for full contact details.
Jackpot.com will respond to all email enquiries as quickly as possible and will be in touch within 24 hours.
Jackpot.com is compatible with all operating systems*. It is recommended that the following browsers are used:
Internet Explorer 8 and up.
Google Chrome **
Mozilla Firefox **
If you have a problem or need further assistance, please contact support.
* For Mac users and those browsing with Safari and Opera, it may be that some features are not fully functional.
** Please make sure you are using a recent version of these browsers.
State lottery regulations require us to verify your location.
We must verify that you are physically located within state lines to place an order or add funds to your account.
Check which states are currently available.
Here are quick tips if you are experiencing any issues or difficulties verifying your location with a device.
• Please check your device has location services on from the settings.
• Please ensure that GPS is enabled on your mobile device.
• Please make sure any Virtual Private Networks (VPNs) or proxies are turned off on your device.
• Please clear your internet browser history and all cookies.
• Please check to make sure your internet browser allows for location checks.
• Please restart your device and try again.
Please contact help@jackpot.com if the problem persists.
Jackpot.com limits daily deposits to $300 per day. You may reduce that limit at any time. Following a limit reduction, you must wait at least 24 hours before you can increase your limit.