Player Protection


Lottomatrix Operations aims to ensure all players use Jackpot.com in a responsible way; we want you to stay in control while enjoying our site, and to always spend within your means.
Our Support Team is available 6:00 GMT – 22:00 GMT on Live Chat, and you can always email the Team to Support@jackpot.com.

  1. How we help you to stay in control
    All of the products offered on Jackpot.com by Lottomatrix Operations should be used in a responsible manner. You should always enjoy our services while keeping within your means. Listed below are a measures you can use to control your use of Jackpot.com.
    a. Limits

    You can set your own Spent Limits at any time via 'My Account > Account Details'. Or by contacting our Support Team, and choosing one of the following Limits Options: Deposit or Wagering, both can be set for a day, week or month. Any request to increase a limit will have a 7 days cooling off period.

    b. Self-Exclusion

    Should you wish to take a break from Jackpot.com, just go to 'My Account' and select 'Account Details > Account Status'. You can always contact our Support Team to set Limits for different Time Periods than the options provided. You can close your account permanently or for a specified amount of time during which you will not have any access to your Jackpot.com account or any of the services offered on the website.

    In addition, we would always recommend taking the time to read our Terms & Conditions and Privacy Policy to keep yourself fully informed of how the site operates.
    Finally, we would advise users to avoid shared accounts, and to take care not to assist children or young people participate in gambling activities.
  2. Protection of Minors – no underage players (18+)
    We take great care in the operation of our Protection of Minors policy in order to ensure that all players are over 18 years old.

    For adults that share their computers with minors, we recommend installing a parental control solution, such as NET NANNYTM.

    Contact us
    You can contact us for questions regarding any of the issues above, via Live chat or e-mail to: Support@jackpot.com.