Player Protection

Our mission is to give you a safe and entertaining lottery experience. With that in mind, we are committed to giving you the resources you need to keep your play entertaining and to make sure it never leads to personal or financial harm. We encourage you to learn about the tools below, which are here to help keep your experience safe.

Deposit Limits

Deposit Limits set the maximum amount of money you can load into your account on a daily, weekly, and monthly basis. They help make sure you only load an amount of money that is appropriate and comfortable for you. The maximum daily deposit is $600, and you can lower that limit at any time. Once you set a new limit, you must wait at least seven days before increasing it.

To adjust your deposit limit, go to the Play Responsibly page in the "My Account" section. If you need help or have questions, email help@jackpot.com.

Spend Limits

Spend Limits set the maximum amount of money you can spend from your account on a daily, weekly, and monthly basis. They help make sure you only spend an amount that is appropriate and comfortable for you. The default spend limit is $750. You can update your spend limits at any time, but once you set a new limit, you cannot change it for seven days.

To adjust your spend limit, go to the Play Responsibly page in the "My Account" section. If you need help or have questions, email help@jackpot.com.

Withdraw Your Winnings

When you win, we encourage you to withdraw your winnings rather than leaving them in your Jackpot.com account. Moving your winnings out of your account helps you keep your play within your budget and makes it easier to enjoy what you have won. If you need help with a withdrawal, email help@jackpot.com.

Temporary Pause

A Temporary Pause lets you take a short break and come back to Jackpot.com once you have had some time away. During a Temporary Pause, you will not be able to log into your account for a set period of time, from 24 hours up to one month. You also will not receive any promotional communication from Jackpot.com while your account is paused.

To request a Temporary Pause, email help@jackpot.com.

Self Exclusion (aka Account Suspension)

You can also choose to Self Exclude. Like a Temporary Pause, Self Exclusion prevents you from logging into your account for a set period of time. Self Exclusion periods are longer, ranging from three months to a lifetime. While you are self excluded, you will not receive any promotional communication from Jackpot.com.

Know the Odds

The lottery is a game of chance, and the odds of winning are not high.

Most tickets do not win a prize, and jackpot odds are especially long. For example, the odds of winning the Powerball jackpot are 1 in 292,201,338, and the odds of winning the Mega Millions jackpot are 1 in 290,472,336.

Play for fun, and only with money you are comfortable spending. The lottery should never be viewed as a source of income, a way to recover past losses, or a solution to financial problems.


Need Help?

If you feel you need additional support, we encourage you to use the resources below.

National Resources

Call 1-800-GAMBLER


National Council on Problem Gambling (NCPG)

  • Website: https://www.ncpgambling.org/
  • 24-hour confidential helpline (call or text): 1-800-522-4700
  • 24-hour confidential helpline (live chat): 1800gamblerchat.org

Substance Abuse and Mental Health Services Administration

Gamblers Anonymous

Gam-Anon

For family and friends of compulsive gamblers

Birches Health

Jackpot.com is proud to partner with Birches Health, a leading national provider of specialized gambling addiction treatment from the comfort of home, covered by insurance.


Local Resources

Ohio

  • Ohio Problem Gambling Helpline: 1-800-589-9966
  • Ohio Department of Mental Health & Addiction Services: 614-466-2596 or mha.ohio.gov
  • Ohio for Responsible Gambling: https://ohio.gov/responsible-gambling

Massachusetts

MA Gambling Helpline


Arkansas

Arkansas Problem Gambling Council

  • Address: 301 President Clinton Avenue B, Little Rock, AR 72201
  • Phone: 501-403-2321
  • Website: www.arpgcouncil.org

New York

To voluntarily exclude yourself from all forms of gambling in New York State, click here.

Scan here to talk with someone now about your gambling.


Talk about your gambling

National Council on Problem Gambling: https://www.ncpgambling.org/help-treatment/faq/


New Jersey

Information about responsible play is available on the New Jersey Lottery website at www.njlottery.com/en-us/playingresponsibly.html

Council on Compulsive Gambling of NJ

Gamtalk

New Jersey Division of Mental Health and Addiction Services


Colorado

Information about responsible play is available on the Colorado Lottery website at www.coloradolottery.com/en/about/know-your-limits.

Problem Gambling Coalition of Colorado


Arizona

Arizona Division of Problem Gambling



NCPG Silver Member


Responsible Gambling Officer: Paul Prezioso, VP of Legal, Compliance, and Regulatory Affairs