Player Protection

Our mission is to provide a safe and entertaining experience for lottery players. With that in mind, we are committed to providing our players with resources to ensure their experience remains entertaining and does not lead to personal or financial harm. It’s important for all of our players to learn about the following tools that help keep their experience safe.


Deposit Limits

Deposit Limits represent the maximum amount of money a player can load into their account on a daily, weekly, and monthly basis. The purpose of Deposit Limits is to ensure that players are only loading an appropriate and comfortable amount of money into their account. Our maximum daily deposit is $300 but players can choose to reduce that limit at any time. Once a new limit has been set, a player must wait at least seven days before increasing it. If you’d like to adjust your deposit limit, go to the Play Responsibly page of the "My Account" section. If you need assistance or have further questions, please email help@jackpot.com.


Spend Limits

Spend Limits represent the maximum amount of money a player can spend from their account on a daily, weekly, and monthly basis. The purpose of Spend Limits is to ensure that players are only spending an appropriate and comfortable amount of money. The default spend limit is $600, you may update your spending limits at any time, but once you set a new limit, you cannot change it for 7 days. If you’d like to adjust your spend limit, go to the Play Responsibly page of the "My Account" section. If you need assistance or have further questions, please email help@jackpot.com.


Temporary Pause

Temporary Pause allows players to take a short break and come back to the app once they’ve had some time away. If a player would like a Temporary Suspension, they will be prevented from logging into their account for a set period of time ranging from 24 hours to one month. Players on Temporary Suspensions will not receive any promotional communication from Jackpot.com. If you’d like to Temporarily Suspend your account, email help@jackpot.com.


Self Exclusion (aka Account Suspension)

Players may also choose our Self Exclusion feature. Similarly to Time Outs, players who self exclude themselves will not be able to log into their account for a set period of time. However, self exclusion options range from three months to a lifetime exclusion. Similarly to players on Time Outs, excluded players will not receive any promotional communication from Jackpot.com.


Need Help?

If any Jackpot.com player feels like they need additional support, we encourage them to use the resources below:

National Resources

Call 1-800-GAMBLER

National Council on Problem Gambling (NCPG)


Substance Abuse and Mental Health Services Administration


Gamblers Anonymous


Gam-Anon

For family and friends of compulsive gamblers


Birches Health

Jackpot.com is proud to partner with Birches Health, a leading national provider of specialized gambling addiction treatment from the comfort of home, covered by insurance.


Local Resources

Texas:

UT Counseling & Mental Health Center

  • • Counselor Appointments: 512-471-3515
  • • Crisis Line: 512-471-CALL

Gamblers Anonymous

  • • Website: www.gamblersanonymous.org
  • • Texas Hotlines:
    • Austin 512-860-2958
    • Dallas 214-675-0939
    • Fort Worth 817-371-0624
    • Houston 855-442-7105
    • San Antonio 210-705-4429


Ohio:



Massachusetts:

MA Gambling Helpline:



Arkansas:

Arkansas Problem Gambling Council:

  • • Address: 301 President Clinton Avenue B, Little Rock, AR 72201
  • • Phone: 501-403-2321
  • • Website: www.arpgcouncil.org


New York:

To voluntarily exclude from all forms of gambling in New York State click here.

Scan here to talk with someone now about your gambling

Talk about your gambling

National Council on Problem Gambling - https://www.ncpgambling.org/help-treatment/faq/



New Jersey

Information regarding responsible play is available on the New Jersey Lottery website at: www.njlottery.com/en-us/playingresponsibly.html

Council on Compulsive Gambling of NJ

Gamtalk

New Jersey Division of Mental Health and Addiction Services



Colorado:

Information regarding responsible play is available on the Colorado Lottery website at: www.coloradolottery.com/en/about/know-your-limits.


Problem Gambling Coalition of Colorado



Arizona:

Arizona Division of Problem Gambling



NCPG Silver Member


Responsible Gambling Officer: Paul Prezioso, VP of Legal, Compliance, and Regulatory Affairs