Player Protection

Lottomatrix Operations aims to ensure all players use in a responsible way; we want you to stay in control while enjoying our site, and to always spend within your means.
Our Support Team is available 6:00 GMT – 22:00 GMT on Live Chat, and you can always email the Team to

  1. How we help you to stay in control
    All of the products offered on by Lottomatrix Operations should be used in a responsible manner. You should always enjoy our services while keeping within your means. Listed below are a number of options to help you stay in control:
    a. Deposit Limits

    We provide you with the facility to set deposit limits. This can be changed by going into'My Account > Account Details'and editing accordingly.

    b. Games Reality Check

    The Reality Check functionality reminds you how long you have been playing. This can be set from 'Account Details > Account Status'.

    c. Temporary account suspension

    Should you wish to take a break from, just go to 'Account Details > Account Status'.In this section you will be presented with a number of options:

    1. - Temporary Suspension: this “time out” option gives you the ability to suspend access to your account for a predefined period of time (from 24 hours up to one month);
    2. - Self-Exclusion: the minimum suspension time is six months, during which you will not have any access to your account or any of the services offered on the website.
    In addition, we would always recommend taking the time to read our Terms & Conditions and Privacy Policy to keep yourself fully informed of how the site operates.
    Finally, we would advise users to avoid shared accounts, and to take care not to assist children or young people participate in gambling activities.

    2. Protection of Minors – no underage players (18+)

    We take great care in the operation of our Protection of Minors policy in order to ensure that all players are over 18 years old.

    For adults that share their computers with minors, we recommend installing a parental control solution, such as NET NANNYTM.

    Contact us
    You can contact us for questions regarding any of the issues above, via Live chat or e-mail to: