Last updated: July 9, 2026
This Privacy Policy describes how Lottomatrix USA, LLC, Lottomatrix NY, LLC and Lottomatrix Corp., d/b/a Jackpot.com (“Jackpot.com”, “we”, “us”, or “our”) collects, uses, shares, and safeguards your personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.
This Privacy Policy applies to information collected on or through our website and mobile app (collectively, the “Service”) and to information collected when you contact Jackpot.com directly. It applies to all users in the United States and is intended to comply with applicable U.S. federal and state privacy laws, including those of the states in which we operate.
You can click on the following links to go directly to the corresponding sections of this Privacy Policy.
Information We Collect and How We Collect It
Information You Provide to Us
We collect personal information directly from you when you provide it to us. The types of information we collect may include:
- • Account and Profile Data. We collect information when you sign up for an account and when you create a profile, including where we need to verify your identity in accordance with applicable laws and regulations. Examples of such information may include your name, email address, phone number, physical address, date of birth, government-issued identification number (such as a copy of your license, your Social Security Number, or passport), and account username and password.
- • Communications Data. We collect information when you communicate with us, such as when you request additional information about our company; sign up to receive our e-mail newsletters, alerts, or promotional messages; or inquire about career opportunities. We may also collect information when you interact with us on social media. Examples of such information may include your name, contact information, the date and time of your communications, online identifiers, social media profile, and the content of your communications.
- • Payment and Financial Data. We collect the payment and financial data necessary to provide you with the Service. Examples of such information may include credit or debit card number, bank account number and routing number, PayPal, Venmo, Paysafe and Skrill account information, and Apple Pay information. We do not store your complete banking account number or payment card number on our systems. Note that we may review the current balance of the bank accounts you link to the Service at any time.
- • Identity Verification and KYC Data. As required by applicable law and our Anti-Money Laundering (AML) compliance obligations, we may collect documents and information to verify your identity and the source of your funds. This may include copies of government-issued identification, proof of address, bank statements, and tax identification numbers including Social Security Numbers. See the Sensitive Personal Information section below.
Information We Collect Automatically
When you use our Service, we may collect certain information by automated means, such as cookies, pixel tags, web server logs, and other similar technologies. The types of information we collect may include:
- • Device Information. We collect certain information about your browser and the device you use to access our Service. Examples of such information include your device type, browser type, Internet protocol (IP) address, general location of your device, operating system, internet service provider, time zone settings, session time, and other technical information about your device.
- • Usage Data. We collect information about your interactions with our Service. Examples of the information we collect may include pages visited, links clicked, access date and times, referring website, and identifiers associated with browser cookies, web beacons, and similar technologies we deploy on our Site.
- • Location Data. We collect the GPS location associated with your device in order to comply with our legal obligations, specifically to verify that you are physically located within an Authorized Jurisdiction. Location data is collected on a per-session basis and is used solely for geolocation verification. We do not engage in continuous background tracking of your location. Location data may be shared with applicable state regulators where required by law.
- • Transaction and Order Data. We collect information about the State Lottery Ticket orders you place through the service, including ticket types, draw dates, order amounts, service fees and outcomes. This data is used to fulfill your orders, process payments, credit winnings to your account, and comply with regulatory obligations.
For more information, please see “Cookies and Similar Tracking Technologies” section below.
Information We Obtain From Other Sources
We may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you choose to login to our Service through a third party service or social media account, we may collect information from that platform or service. We may also receive information from identity verification providers, fraud detection services, and financial institutions as part of our KYC and AML compliance processes.
Cookies and Similar Tracking Technologies
We and our service providers use cookies, web beacons, and similar tracking technologies to collect certain information when you interact with our Service. The types of technologies we may use include:
- • Cookies: Cookies are small files that a website sends to your computer’s hard drive through your web browser that enables the website to recognize your browser and capture and remember certain information. Most web browsers allow you to reject or delete cookies through their settings preferences. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
- • Web Beacons: A “web beacon” (also called a “pixel tag” or a “clear GIF”) is a small graphic image placed on website pages or in electronic communication that can be used for such things as counting the users who have visited those pages, clicked on links, opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). We and our advertising and analytics partners may use web beacons to track conversions, measure the effectiveness of our advertising campaigns, and build and refine advertising audiences. See the Advertising and Marketing Technologies section below.
- • Web logs: When you visit and interact with our Service, we record certain information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
We use the information collected through tracking technologies for several reasons, including:
- • To ensure our Service operates properly and efficiently.
- • To improve our Service.
- • To understand and save your preferences for future visits.
- • To help us analyze the use and performance of our Service, including site traffic and site interaction so that we can offer better experiences and tools in the future.
- • To monitor our networks and the visitors to our Service for security purposes, including detecting and preventing fraud.
- • To measure the effectiveness of our advertising campaigns and to support advertising optimization including passing conversion signals to advertising platforms we use.
We also use third-party analytics services on our Service to monitor and analyze the use of our Service. For example, we use Google Analytics to help us analyze your use of our Service. To learn more about how Google collects and processes data, please visit https://policies.google.com/technologies/partner-sites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Advertising and Marketing Technologies
We use digital advertising platforms and technologies to promote the Service and acquire new customers. These platforms may receive certain information about you in connection with our advertising activities, as described below.
Google Ads
We use Google Ads to run paid advertising campaigns. In connection with our use of Google Ads, we may:
- • Use Google conversion tracking pixels and tags on our Service to measure when a user takes an action (such as creating a Player Account or making a deposit) after interacting with one of our advertisements.
- • Share hashed (encrypted) email addresses associated with your Player Account with Google to enable conversion matching and attribution — allowing us to understand which advertisements led to account creation or other conversion events. This process uses one-way cryptographic hashing; Google does not receive your email address in plaintext.
- • Pass predicted lifetime value (LTV) signals derived from your account activity to Google Ads to help optimize how we allocate our advertising budget. These signals do not include your name, contact information, or other directly identifying data beyond the hashed identifier used for matching.
- • Build remarketing audiences based on your interactions with the Service in order to serve relevant advertisements to users who have previously visited or used the Service.
You can learn more about how Google uses data from advertising partners at https://policies.google.com/technologies/partner-sites. You may opt out of personalized advertising by Google at https://adssettings.google.com.
Meta Ads
We use Meta's advertising platform, including the Meta Pixel, to measure conversions, build advertising audiences, and deliver relevant advertisements. In connection with our use of Meta Ads, we may:
- • Deploy the Meta Pixel on our Service, which collects information about your visits and actions on the Service.
- • Share hashed email addresses or other hashed identifiers with Meta to enable customer matching and conversion measurement.
- • Create Custom Audiences and Lookalike Audiences based on your interactions with the Service.
You can learn more about Meta's data practices at https://www.facebook.com/privacy/policy/. You may opt out of interest-based advertising through your Meta account settings.
Other Advertising Platforms
In addition to Google and Meta, we use other digital advertising platforms and channels to promote the Service, including:
- • Apple Search Ads. We use Apple Search Ads to deliver advertisements within the Apple App Store. Apple Search Ads may collect and use information about your device and App Store activity to deliver relevant advertisements. You can learn more about Apple's privacy practices and opt out of personalized ads through your iPhone or iPad Settings under Privacy & Security > Apple Advertising.
- • Programmatic Advertising. We participate in programmatic advertising, through which our advertisements may be served across third-party websites, apps, and digital properties via demand-side platforms (DSPs) and ad exchanges. In connection with programmatic advertising, we or our partners may use cookies, pixel tags, device identifiers, and similar technologies to serve relevant advertisements and measure their performance.
- • Affiliate Marketing. We work with affiliate marketing networks and publishers who promote the Service and refer users to us in exchange for a commission or other compensation. Affiliate partners may collect certain information about your device and browsing activity in connection with tracking referrals and attributing conversions. We encourage you to review the privacy policies of any affiliate websites through which you access the Service.
- • Other Advertising Platforms and Partners. We may from time to time use additional advertising platforms, networks, or marketing technology vendors to promote the Service. In each case, our use of these platforms may involve the sharing of hashed identifiers, conversion data, or other signals as described in this Privacy Policy.
Your Advertising Choices
You have the following options with respect to interest-based advertising:
- • You may opt out of interest-based advertising from many participating companies through the Digital Advertising Alliance (DAA) at https://optout.aboutads.info or the Network Advertising Initiative (NAI) at https://optout.networkadvertising.org.
- • You may opt out of Google advertising products as described above.
- • You may opt out of Meta advertising products as described above.
- • Residents of certain states may have additional rights to opt out of targeted advertising. See the Your Choices and Privacy Rights section below.
Please note that opting out of interest-based advertising does not mean you will stop seeing advertisements; it means those advertisements may be less relevant to you.
How We Use Information
In addition to the purposes and uses described elsewhere in this Privacy Policy, we collect and use information for the following purposes:
- • To provide you with the Service.
- • To verify your identity and account information, and to comply with our legal requirements.
- • To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues or feedback.
- • To conduct analytics and develop new features and offerings.
- • To send marketing and promotional materials.
- • To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property or safety of Jackpot.com and our users, employees or others.
- • To debug, identify and repair errors that impair existing intended functionality of our Service.
- • To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
- • To operate and improve upon our business and lawful business activities, such as to maintain our accounts and records, to conduct research and perform analytics, to manage our relationships, and for any other business purpose that is permitted by law.
- • To comply with Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) obligations, including monitoring account activity for suspicious transactions and making required regulatory reports to applicable authorities.
- • To administer the Jackpot Rewards loyalty program, including tracking points balances, processing redemptions, and personalizing loyalty offers.
- • To exercise our rights under the Marketing section of our Terms of Service, including using winner information (first name, last initial, city, state, and game details) for promotional purposes.
- • To measure and optimize the performance of our advertising campaigns, including as further described in the Advertising and Marketing Technologies section above.
- • For such other purposes as you may consent (from time to time).
How We Share Information
In addition to the specific situations discussed elsewhere in this policy and in our Terms of Service, we disclose information in the following situations:
- • Affiliates. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control).
- • Service Providers. We share information with third parties that perform services to support our business and internal operations. Among other things service providers may help us to operate the Service, process payments, provide technical support, send communications, provide audit services, or assist with the other activities described in this policy.
- • Law Enforcement and Other Third Parties. We may disclose your information in response to subpoenas, warrants, court orders, government inquiries or investigations, or in connection with any other legal process, or to comply with relevant laws and regulations. We may also disclose your information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies. We are also required by the Bank Secrecy Act and applicable AML regulations to report certain financial transactions and suspicious activity to federal authorities, including FinCEN. Such reports may be made without notice to you, as required by law.
- • Payment Processors and Financial Service Providers. We work with third party payment processors and financial service vendors to enable deposits and withdrawals. Information shared with these vendors is limited to what is necessary to process the applicable transaction. For more information about the payment vendors we use, see the Payment and Financial Data section above.
- • Advertising and Marketing Partners. We may share certain information with advertising and marketing platforms for the purposes described in the Advertising and Marketing Technologies section of this Privacy Policy. This may include sharing hashed email addresses, conversion event data, and derived signals. We do not sell your personal information to these platforms; we share it for our own marketing optimization purposes.
- • State Lottery Regulators. We are a licensed lottery courier service subject to oversight by state gaming and lottery regulators, including, but not limited to, the New York State Gaming Commission and the New Jersey Division of Lottery. We may share information about you with applicable Regulators as required by law, including for self-exclusion program administration, identity verification, and regulatory audit purposes.
- • Business Transactions. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- • Other Disclosures with Your Consent. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this policy.
Sensitive Personal Information
Certain categories of personal information that we collect are considered sensitive under applicable law and are subject to heightened protections. These categories include:
- • Government-issued identification numbers. We may collect Social Security Numbers, passport numbers, driver's license numbers, and similar identifiers as required for identity verification, age verification, and KYC/AML compliance. This information is collected and processed solely for compliance purposes and is not used for advertising or sold to third parties.
- • Financial account data. We collect bank account numbers, routing numbers, and payment card data necessary to process deposits and withdrawals. Full account numbers are not stored on our systems after a transaction is complete.
- • Precise geolocation data. We collect GPS location data to verify that you are physically present in an Authorized Jurisdiction at the time of an order. See the Location Data section above.
We implement technical and organizational safeguards appropriate to the sensitivity of this information. We limit access to sensitive personal information to personnel and service providers who require it to perform their functions, and we do not use sensitive personal information for purposes beyond those identified in this Privacy Policy without your consent or as required by law.
Responsible Gambling and Self-Exclusion Data
We are committed to responsible gambling and maintain a Player Protection program that includes deposit limits, spend limits, time-out features, and self-exclusion options. In connection with this program, we collect and process the following information:
- • Self-Exclusion Status. If you request a self-exclusion or time-out through our Service, we record and maintain your exclusion status and the duration of your exclusion period. This information is used to suspend your access to the Service and to suppress marketing and promotional communications for the duration of your exclusion.
- • Responsible Gambling Preferences. We record deposit limits, spend limits, and other responsible gambling settings you configure in your Player Account.
- • Regulatory Self-Exclusion Data. If you submit a self-exclusion request through a state Regulator's program (such as the New York State Gaming Commission's voluntary self-exclusion program), we receive notification of your exclusion status from the applicable Regulator and are required to honor it. We may be required to share your self-exclusion status with applicable Regulators.
Self-exclusion and responsible gambling data is treated as sensitive personal information. This data is not used for advertising targeting or profiling purposes, is not shared with third-party marketing platforms, and is retained for the period required by applicable regulatory requirements. If you are excluded from the Service, we will continue to retain information necessary to enforce your exclusion and comply with regulatory obligations even if you request deletion of your personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide the Service, and to comply with our legal obligations, including applicable regulatory retention requirements under state laws, anti-money laundering regulations, and other applicable law. When personal information is no longer needed for these purposes, we make reasonable efforts to delete, anonymize, or destroy it in accordance with our internal records retention policy and schedule.
Jackpot Rewards Loyalty Program
We offer an optional loyalty program called Jackpot Rewards, which allows eligible Players to earn and redeem points in connection with qualifying purchases. Participation is voluntary and opt-in only. By enrolling, you agree to the Jackpot Rewards Terms and Conditions, available at https://www.jackpot.com/loyalty-terms-and-conditions.
In connection with the Jackpot Rewards program, we collect and process the following information:
- • Program enrollment status and opt-in date.
- • Points earned and redeemed, including the orders and activities that generated them.
- • Points expiration dates and balance history.
- • Promotional credits issued as redemptions.
- • Participation in limited-time bonus point promotions.
We use this information to administer the program, calculate and display your points balance, process redemptions, and send program-related communications. We may also use aggregated, non-identifying program data for analytics and program improvement purposes. Loyalty program data is not shared with advertising platforms for targeting purposes.
Your Choices
Depending on where you live, you may have certain rights regarding your personal information. We describe general choices available to all users below, followed by additional rights available to residents of specific states.
- • Access To Your Personal Information. You may request access to your personal information, confirmation that we have information about you, or request to receive access to your data in a portable, machine-readable format.
- • Deletion Of Your Personal Information. You may request that we delete your personal information. You should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes. In particular, we are required to retain certain data under AML and state gaming regulations regardless of deletion requests, and we will retain data necessary to enforce active self-exclusion obligations.
- • Emails. You can opt out of receiving promotional emails by following the unsubscribe instructions in emails you receive from us. If you decide not to receive promotional emails, we may still send you service-related communications.
- • Updating Your Personal Information. You may update your personal information through your account or by contacting us as indicated in the “Contacting Us” section below.
- • Opt-Out of Targeted Advertising. You may opt out of our use of your personal information for targeted advertising purposes through the options described in the Advertising and Marketing Technologies section above.
- • Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP”.
Additional Rights for Residents of Specific States
Residents of certain states have additional rights under applicable state privacy laws. These rights may include, depending on your state of residence:
- • The right to know what personal information is collected about you and how it is used and shared.
- • The right to correct inaccurate personal information.
- • The right to delete personal information (subject to legal retention obligations described above).
- • The right to obtain a copy of your personal information in a portable format.
- • The right to opt out of the sale of your personal information (we do not sell personal information as that term is defined under applicable state law).
- • The right to opt out of the sharing of your personal information for purposes of cross-context behavioral advertising or targeted advertising.
- • The right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
You may exercise the rights described above by contacting us as indicated in the “Contacting Us” section below. If you disagree with how we handled a request, you may appeal our decision by contacting us with the subject line “Appeal”.
Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the date you last used the Services, or your address. We may also ask you to provide a signed declaration confirming your identity.
How We Protect Information
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Our Service requires you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
We maintain a formal Incident Response program and will notify affected individuals and applicable Regulators of security incidents as required by applicable state and federal law.
Children’s Privacy
Our Service is not intended for or directed to children under the age of 18 and we do not knowingly collect personal information from children under the age of 18. In Arizona, users must be at least 21 years old to use the Service. If you are under the applicable minimum age in your jurisdiction, you are prohibited from using the Service. If we discover that we have inadvertently collected personal information from a person below the minimum age, we will delete that information promptly. If you believe we may have collected information from a minor, please contact us at help@jackpot.com.
International Data Transfers
The Service is only available in the United States. If you access the Service from any country outside of the United States, you understand that your personal information will be transferred to the United States and that your use of the services will be governed by U.S. law, this Privacy Policy, and our Terms of Service.
Third Party Links
For your convenience, we may provide links to social media platforms, websites, and other third-party content that we do not own or operate. The websites and third-party content to which we link may have separate privacy notices or policies. Please note that we have no control over the privacy practices of websites or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or shared.
Changes To Our Privacy Policy
We may update our Privacy Policy from time to time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.
Our Privacy Policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
Contacting Us
If you have any questions, comments, or concerns about our privacy practices, or to exercise your privacy rights, please contact us using the information below.
help@jackpot.com
2261 Market St #4991
San Francisco, CA 94114
Effective Date: September 23, 2022
