Privacy Policy

  1. Introduction

    We at Lottomatrix Operations (“we”, “us” or “the Company”) respect your privacy and are committed to protect the privacy of our users (“user” or “you”).

    This Privacy Policy outlines our practices with respect to collecting, using and disclosing your information through our websites, social networks’ applications (e.g. Facebook, Twitter, etc.) and via our mobile gaming platforms and applications (collectively: “the Services”).

    The Privacy Policy is a part of our Terms and Conditions and is incorporated therein by references.

    We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By using our Services, you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing agreement to this Privacy Policy.

    In this Privacy Policy you will read about:
    • What type of information we collect
    • How we collect your information
    • Cookies
    • How we use the information we collect
    • With whom we share the information, and for what purpose
    • For how long we retain the information we collect
    • How do we safeguard your information
    • How we use the information we collect for marketing purposes
    • How to contact us
  2. What type of information we collect

    We collect two types of data and information from our users.

    The first type of information is un-identified and non-identifiable information pertaining to a user(s), which may be made available or gathered via your use of the Services (“Non-personal Information”). We are not aware of the identity of the user from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), in order to enhance the functionality of our Services.

    The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). When you use our Services, you will be asked to provide Personal Information to us. The Personal information we collect through our Services includes information which is submitted directly by the user, such as: phone number; full name; date of birth; address; e-mail address; payment means (e.g. credit card number); and other financial information that we may need in order to provide our Services.

    We may also collect Personal Information from your device (e.g. geolocation data, IP address, unique identifiers, such as MAC address UUID, etc.) and information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions, etc.).

    If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
  3. How we collect information

    There are three main methods we may use to collect information:

    •  We collect information through your use of the Services. In other words, when you are using our Services, we are aware of it and may gather the information relating to such usage.
    •  We collect information which you provide us voluntarily. For example, we collect Personal Information which you provide when you respond to communications from us, interact with our customer support, make online purchases, register an account and use the Services.
    •  We collect information through third party websites (e.g. Facebook, Twitter, etc.) when you register to our Services via these websites.
  4. Cookies

    We use cookies and other technologies in our related services, including when you visit our site or access our Services.

    A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.

    We use two types of cookies: (i) 'session cookies' which are stored temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) 'persistent cookies' which are read only by our website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in.

    You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited.
  5. How we use the information we collect

    We use and share Personal Information in the manners described in this Privacy Policy. The Personal Information will be disclosed to a third party only to the extent required for the specific purpose, as stipulated in this Privacy Policy, and in such case we require the relevant third party to agree to process such information in compliance with our Privacy Policy.

    In addition to the purposes listed above, the information we collect, which may include your Personal Information, is used for the following purposes:

    •  To set up your account and to provide our Services;
    •  To identify and authenticate your access to the Services;
    •  To communicate with you and to keep you informed of our latest updates;
    •  To market our websites and products or those of any of our business partners and affiliates (see below under “marketing”);
    •  To perform a research or to conduct analytics in order to improve and customize our Services to your needs and interests;
    •  To support and troubleshoot our Services and to respond to your queries; and
    •  To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.
  6. With whom we share the information we collect

    We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy.

    We may share Personal Information with the following recipients: (i) our subsidiaries and business partners; (ii) affiliated companies (iii) subcontractors and third party service providers; and (iv) any potential purchasers or investors in connection with the Company.

    In addition to the purposes listed in this Privacy Policy, we may share Personal Information for any of the following purposes: (i) providing you with our Services and processing such information to assist us with our business operations (e.g. process payments; authenticate access; etc.) (ii) performing research, technical diagnostics or analytics; and (iii) communicating promotional and informational materials, in accordance with our marketing policy.

    We may also disclose Personal Information, or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
  7. Third party collection of information

    Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via our Services (e.g. by clicking on a link to any other website) or via other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them.

    It is important to note that such third party services may have their own privacy policies and we advise you to read them carefully. Inclusion of a link to third party website or service is not a recommendation of such a website or service. Third party sites may contain information or service that is illegal, unreasonable or that some people may find inappropriate or offensive. Before using third party sites and services or before making a purchase, we recommend you to read and understand those sites’, service’ or product’s terms and conditions, warranty, and privacy policies and to ensure you agree to their terms. You acknowledge that we are not responsible for the products, services, or descriptions of those products or services that you receive from third party sites or to the content or privacy practices of those sites, and that this Privacy Policy does not apply to any such third party products and services. You are knowingly and voluntarily assuming all risks of using third party sites to purchase products and services. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
  8. For how long we retain the information we collect?

    We value your privacy and control over your Personal Information, and therefore you can always request that we will correct errors in your Personal Information. In addition, you have the right to obtain a copy of your Personal Information and where appropriate, you may have such information rectified, amended or completed. Please email us at

    Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.

    We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
  9. How do we safeguard and transfer your information?

    We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users’ information, and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

    Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union.

    If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at
  10. Marketing

    We may use your Personal Information, such as your email address, ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services of our Company or our business partners’ and affiliates’ websites and products (e.g. scratch cards, side games, etc.), which we believe may interest you.

    Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further email offers from us or from our business partners and affiliates. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by contacting us at

    If you unsubscribe we will remove your email address from our marketing distribution lists and from any future lists we may share with our marketing partners. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
  11. Corporate transaction

    We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale) of the Company. In this event, the acquiring company will assume the rights and obligations as described in this Privacy Policy.
  12. Minors

    The Services are not designated to users under the age of 18. If you are under 18, you should not download or use the Services nor provide any Personal Information to us.

    We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at
  13. Updates or amendments to the Privacy Policy

    We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on our website (as reflected in the "Last Revised" heading). We encourage you to review this Privacy Policy regularly for any changes. In case of material changes we will notify you through our Services or by email.

    Your continued use of the Services, following the notification of such amendments on our website, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
  14. How to contact us

    If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us at
  15. Details of company:

    Lottomatrix Operations;
    Vincenti Buildings, 28/19, (Suite no. 1969), Strait Street
    Valletta VLT 1432
  16. Last update:19/06/2017