Documents – What and When

When do I need to send documents to Jackpot.com?

When you register a Jackpot.com account we must verify your identity, which may be done:

  • i. Automatically upon registration via our 3rd party providers or
  • ii. Manually by submitting your documents to our Customer Experience Team.

We may need you to submit your documents, should we not be able to verify your identity automatically upon your registration and when your deposit, or withdrawals reach certain levels.

To make your Jackpot.com experience as straightforward as possible, we suggest that you provide the following documents in advance to ensure your account if fully set up!

What documents do I need to provide?

1. Documents to verify your Identity and Date of Birth - 1 copy of the following documents:

  • • Driving Licence
  • • National Passport
  • • Identity Card

Please make sure the identity documents are fully visible with the edges clearly shown and with no part of the document covered. It must show your full name, your date of birth and your country, be fully valid and in date, with the expiry date clearly visible and the details must match with the details of your Jackpot.com account.


2. Documents to verify your Address - 1 copy of the following documents (issued on your name within the last 3 months):

  • • Utility Bill: such as Water, Electricity, Gas, Internet and/or Land Line Phone bill.
  • • Bank Statement
  • • Tax bill

For these documents to be valid, please make sure they are fully visible with the edges clearly shown and with no part of the document covered. That they are issued on your name, not older than 3 months, and that your address is clearly visible on the documents and match with the details of your Jackpot.com account.


3. Document to verify your Payment Methods: When making a significant withdrawal or deposit, we may need to make sure that you are the holder of the corresponding bank account, credit card, debit card and/or Payment Method used. For this purpose, we may need copy of the following documents:

  • • Debit Cards: we will need a copy of the front and back of the debit card used to deposit on Jackpot.com, to verify the ownership of the card, this is the name, surname, and the card number. When providing a copy, you may cover the middle 8 digits, as we only need the first 4 and last 4 digits of the card number which should be clearly visible.
  • • Bank Statement: Your bank statement should correspond with the bank account into which you would like to make your withdrawal and/or from which you have made a deposit to Jackpot.com. The document must show the date of issue, which must not be more than 3 months old, your full name, your address and your account number.
  • • eWallets/Payment Methods: we may also need a copy of the digital eWallet linked to your Jackpot.com account, used to deposit and/or withdraw, such as Paypal, Skrill, Neteller, Trustly, etc.

4. Affordability Checks: We take player protection very seriously and we want to make sure that you never gamble more than you can afford. For this reason, we may need to check that the amount you spend with us is within your own limits. We may ask you to explain how you fund your gambling with us and to provide evidence of incomes, earnings or other documents verifying a reliable source of income or wealth.

Where do I send my documents?

To submit your documents simply send them by email to support@jackpot.com, or contact us via Live Chat upon entering the website. From time to time, we check that all the documents we have are still valid and up to date. Therefore, we may request you to provide us with new/recent documents to ensure our records are updated.

Why do I need to provide my documents?

Jackpot.com as a legal gambling operator licenced by the Malta Gambling Authority must request you to provide the necessary documents to verify your identity. If you wish further information, we kindly invite you to check the Malta Gambling Authority website here.

Any questions or doubts?

Please do not hesitate to contact our Customer Experience Team which remains available to provide you with further assistance or guidance and will be glad to talk to you about any concerns you may have, by email to support@jackpot.com, LiveChat or by phone (+44 1515 414 507).